Frequently Asked Questions at Traveleye.com
| General FAQs |
How do I use the Search Engine Box on the homepage and what does it do?
The search engine box on the homepage of traveleye.com allows you to quickly access travel information and services on more than 1500 travel destinations worldwide. To use this box, simply type the name of a destination followed by the country (eg London, England). If you wish to search for just a country, then type the country name on its own (eg England). However, an easier way to use the box is to type just the first couple of letters of the destination you want to search, and the ajax menu will display a list of matching destinations that you can scroll down to.
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I have a holiday rental property and would like information on advertising it!
Property owners can privately advertise their property for rental on the traveleye.com website. A basic listing is FREE and there are no commissions taken for bookings. A rental property advertiser is in charge of managing their own bookings and responding to interested individuals. To create a 'listing/rental advert' you firstly need to register for a 'My Travel Eye' page (process mentioned in 'My Travel Eye' FAQs section below). Presuming you clicked 'Yes' to the rental advertiser question on the registration page, you will see a house icon in your 'My Travel Eye' homepage. Clicking this house icon will take you to the 'Advertiser Homepage' and allow you to begin building your rental advert. Once your advert is built you can 'Place Order' for the listing to go live (if you have chosen additional features beyond the basic listing, you may have a small fee to pay). Upon your order being placed, your advert will be checked and made live. It will then be viewable in the appropriate section of the website. You can make adjustments to your live listing/advert from inside your advertiser account (accessed from your 'My Travel Eye' page.
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The times are not correct!
The times are almost certainly correct; however, what you may be seeing are times displayed in a timezone different from the one you are in. If this is the case, you should change your 'My Travel Eye' page setting for the timezone to match your particular area, e.g. London, Paris, New York, Sydney, etc. Please note that changing the timezone, like most settings, can only be done by registered users. So if you are not registered, this is a good time to do so, if you pardon the pun!
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I changed the timezone and the time is still wrong!
If you are sure you have set the timezone correctly and the time is still different, the most likely answer is daylight savings time (or summer time as it is known in the UK and other places). The board is not designed to handle the changeovers between standard and daylight time so during summer months the time may be an hour different from the real local time.
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Is the traveleye website available in other languages?
Unfortunately, the traveleye website is only available in the English language at the moment.
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| Traveleye Services: World Travel Guide |
How do I use the World Travel Guide?
Simply click the 'World Travel Guide' icon from the homepage (www.traveleye.com) or from the 'Travel Services' section on inner pages. The World Travel Guide allows you to search for travel destinations from either a world map or A-Z search. The travel guide pages are the same as those accessed from the search engine box.
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When I click the link 'Want to contribute to the writings of this travel guide?' from a world travel guide page, it asks me to log in. Why is this?
Sorry, but only registered users (those with a 'My Travel Eye' page) can edit the details of travel guides via the writings in the 'Travel Guide Library'.
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| Traveleye Services: Travel Reviews & Travel Photos |
How do I view travel reviews or travel photos?
There are two ways of viewing travel photos and travel reviews. Option 1: You can visit either the 'Travel Reviews' or 'Travel Photos' sections of the website by clicking the 'Travel Reviews' or 'Travel Photos' icons (from the homepage or inner pages) and then go to your desired destination. Option 2: You can use the search engine box to type in your desired destination and then click the 'Travel Reviews' or 'Travel Photos' icons from that travel guide page.
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How do I write a travel review or upload a travel photo?
Easy -- click either the 'Travel Reviews' or 'Travel Photos' button from the homepage (or from 'Travel Services' box on most other pages), then click the relevant button from the travel destination that you wish to write a travel review for, or upload a travel photo to. You don't need to be a member to write a review, (although the process is a bit quicker and easier if you are a member). You do need to be a member to upload a travel photo.
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How do I edit or delete a travel review or travel photo?
Unless you are a designated moderator for traveleye, you can only edit or delete your own reviews or photos. You can edit a review (sometimes for only a limited time after it was made) by clicking the edit button for the relevant post. You can however 'report' a review or photo if you think it is innapropriate.
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How do I send an e-postcard of a destination?
You can send an e-postcard by going to the 'Travel Photos' section of the website (see FAQ above) and clicking the postcard icon next to the photo you wish to send. After choosing your photo, you complete a simple form with the details of the recipient and the e-postcard will be sent immediately.
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I uploaded a travel photo to traveleye and the photo isn't showing in the photos section of that destination, why?
All photos are moderated by traveleye staff. If your photo is not visible after a few days of it being submitted, it has probably been rejected. Only photos of scenery of the particular destination (without people in the foreground) will be considered for inclusion.
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I want to search the travel reviews of a specific destination but I want to refine my search and don't want to read all of them. Is this possible?
You can do a refined search of the travel reviews for a specific destiantion. Simply go to the travel reviews of your chosen destination and check the 'search travel reviews' option. You can then specify what you want to search for (including keywords).
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| Traveleye Services: Holiday Rental / Vacation Rental Properties |
How do I search for a holiday rental property?
There are a few ways of searching for rental properties. Option 1: You can click the 'Rental Properties' icon on the homepage of the website (www.traveleye.com) or from the 'Travel Services' box on inner pages. Option 2: You can find the destination you are interested in visiting from the World Travel Guide or via the search engine box. Option 1 allows a bit more control of what types of properties you want to search for, as this is the homepage for the rental properties section of the website. Option 2 will display a house icon on the travel guide page (if rental properties exist in the chosen area), you can then click the this icon to see all the rental properties in the chosen area.
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I own a holiday property and am interested in advertising it. Do you guarantee bookings?
We can't guarantee bookings as it is completely out of our control. We can however, guarantee that you advert gets noticed (see our 'Ad Packs' below FAQ below). In addition, we provide rental advertisers with a variety of tools to maximise advert exposre.
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In addition to a rental advert, I understand that I can get my own personal website made out of my advert?
This is correct. Once you have a rental advert on traveleye.com, in your advertiser account, you have the option of auto-generating a website out of the details of your advert. Your autogenerated website is placed against a template of your choice and allocated a domain name of your choice. This service costs less than £1 per week. You will therefore have a website and an advert to help you get bookings for your property.
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How long does a rental advert stay on the traveleye website for?
Unless otherwise stated, your rental advert will not expire off the website and will be there until you choose to delete it. If you do not login to your account more than once a year, your advert is automatically deleted. This feature is to prevent old, forgotten adverts from being displayed on the website.
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What is the 'Ad Pack' feature for rental advertisers?
An 'Ad Pack' (or Advertising Pack) provides you with guaranteed exposure directly to your rental advert from the top pages of the Google search engine (relative to search terms matching your property). To achieve this, allocated traveleye professionals will manage the amount of money paid for your 'Ad Pack' and invest it with Google to bring guaranteed visibility to your advert. Ad Packs come as either Bronze Pack, Silver Pack, Gold Pack or Platinum Pack. All Ad Packs come with advnaced statistics to enable you to see and manage your Ad Pack campaign.
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I'm having trouble creating my advert listing?
The advert creation process is broken down into a series of steps (a little like a questionnaire) in order to get the details of your property. If you are having trouble creating an advert, you can either view the 'spotlight' feature for the rental properties section (look out for the spotlight icon). The spotlight feature will take you on a visual guide on all aspects related to the rental property section of the website. Alternatively, you can click the Contact Us link on the homepage and email us your question/query. We will respond to you as quick as we can.
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I've seen a property I want to rent, how do I book it?
All bookings are made directly with the property owners. You therefore need to contact the owner about availability and booking terms.
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| Traveleye Services: Reservation Services |
What is the 'Reservation Services' section of traveleye?
All of the services that traveleye offer which can be booked or a reservation made, are listed in the 'Reservation Services' section.
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How do I get to the 'Reservation Services' section of the website?
Easy - simply click the 'Reservation Services' icon on the homepage or click your chosen reservation service from the travel guide for that destiantion (accessed from the search engine box or via the World Travel Guide section).
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What reservation services do traveleye offer?
You can book hotels, flights, car rental, cruises, tickets/attractions, last minute trips.
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Are traveleye bonded travel agents?
Traveleye provide the powerful booking engine that search for the best deals on behalf of travel agents. All services booked on traveleye.com are protected by the various travel agents who supply the service behind the booking. Traveleye are therefore not bonded agents but all booked services on the traveleye website are travel agent protected.
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| Traveleye Services: Travel Guide Library |
What is the 'Travel Guide Library' section of traveleye?
The 'Travel Guide Library' is a library of travel destination information that is created and edited by the members of traveleye (those that have created a 'My Travel Eye' page). Articles from the 'Travel Guide Library' are periodically promoted to the 'World Travel Guide' featured on the 'World Travel Guide' section of the website. Already promoted articles are regularly updated with the latest content from the 'Travel Guide Library'. In additon, new 'travel destination articles' are being promoted when the content is judged to be accurate and complete.
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When I click the link 'Want to contribute to the writings of this travel guide?' from a world travel guide page, it asks me to log in, why?
Sorry, but only registered users can edit the details of travel guides via the writings of the 'Travel Guide Library'.
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| 'My Travel Eye' page FAQs |
What is a 'My Travel Eye' page?
A 'My Travel Eye' page is your personal homepage on the traveleye.com website giving you a variety of benefits and features. It is FREE to create from completion of a simple registration form. A 'My Travel Eye' page (also referred to as being a member of traveleye) is designed to enhance your experience of the traveleye.com website. In addition, account holders/members have access to many useful features that aren't available to guest visitors of the website. Click the 'My Travel Eye/Travel Service Home' link on the homepage (www.traveleye.com) for full details.
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What is the difference between a 'My Travel Eye' page and becoming a member of Traveleye?
There is no difference. Registering for a 'My Travel Eye' page and becoming a member of traveleye are exactly the same thing. A 'My Travel Eye' page is actually a personal homepage on traveleye.com giving you access to a variety of features and tools to enhance your user experience of the website. When people talk about joining traveleye or when text refers to being a 'member' it is essentially a 'My Travel Eye' account which is being referred to.
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What are the benefits of registering for a 'My Travel Eye' page?
There are a variety of benefits. Full details of these can be seen by clicking the 'My Travel Eye/Travel Service Home' link on the homepage (www.traveleye.com).
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What are loyalty points?
These are points that can be gained by making contributions to the traveleye community once you have a 'My Travel Eye' page. If you write travel reviews, upload travel photos, cast your nominations for the best travel destination awards, contribute to the writings of travel guides ..etc, you will receive points. These points can result in travel vouchers, merchandise or status in the traveleye community.
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What is the 'Friendslist' feature?
The 'Friendslist' is a feature available to members (people who have signed up for a My Travel Eye page). It contains a list of all of your travel friends on the traveleye.com website. You can invite any of traveleye's members to be your travel friend (if their settings permit it). If they accept a travel friend invite from you (or vice versa) they will appear in your 'Friendslist' and you will appear in their 'Friendslist'. This list gives you an easy access screen to contact your friends. In addition, members in your 'Friendslist' can be allowed to view your personal travel photos in your personal photo album. They will also be able to leave comments underneath photos in your personal photo album. Furthermore, members in your 'Friendslist' can see your 'travel blog' if you allow them to (if you have created a travel blog).
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What is the 'Travel Blog' feature?
As a member of traveleye you have the option of creating a 'Travel Blog' (accessed from your 'My Travel Eye' page). A travel blog is a facility to allow you to write something about a specific travel experience. Travel blog entries are written specific to a calendar day and therefore act as a nostalgic travel diary when you look back over your travel blog entries. In addition to writing text in a travel blog entry, you can assign a picture from your personal photo album to appear on the entry too. Your travel blog is only visible to you and members that are registered as your friends by appearing in your 'Friendslist'.
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What is the 'Travel Diary' Feature?
Every time you write a travel review, for easy future reference, the review is saved in your 'travel diary'. The 'travel diary' is therefore a list of all of the travel reviews you have written and can be seen from your 'My Travel Eye' page.
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What is the 'Travel Bag' feature?
The 'travel bag' feature is a place where traveleye staff periodically give you rewards for your contributions and loyalty to the traveleye website. These rewards can range from travel vouchers, t shirts, beach towels etc. Most 'travel bag' items are rewarded for writing travel reviews and uploading travel photos to the community galleries. Rewards are also sometimes given for significant contributions to the 'Travel Guide Library'. Travel bag items are also awarded for exceptionally good and informative reviews and for other purposes that traveleye staff see appropriate.
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Why can't I log in?
Have you registered for a My Travel Eye page? You must register in order to log in. Have you been banned from the board? (A message will be displayed if you have.) If so, you should contact us to find out why. If you have registered and are not banned and you still cannot log in, then check and double-check your username and password (usually this is the problem). If none of these suggestions solve the problem, please contact traveleye using the Contact Us form and we will respond to you as soon as we can.
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Why do I need to register for a My Travel Eye page?
You actually don't have to register, although registering for a My Travel Eye page will enhance your experience of the traveleye website. Members have access to their own personal travel photo album, personal travel blog, personal message box, travel diary and many other features. For a full list of features, click the 'My Travel Eye/Travel Service Home' link from the homepage (www.traveleye.com).
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Why do I get logged off automatically?
If you do not check the Log me in automatically box when you log in, the website will only keep you logged in for a preset time. This prevents misuse of your account by anyone else. To stay logged in, check the box during login. This is not recommended if you access your 'My Travel Eye' account from a shared computer, e.g. library, internet cafe, university cluster, etc.
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How do I prevent my username from appearing in the online user listings?
In your 'My Travel Eye' page you see a link 'Edit My Profile', after clicking this link, you will find an option Hide your online status; if you switch this on you'll only appear to board administrators or to yourself. You will be counted as a hidden user.
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I've lost my password!
Don't panic! While your password cannot be retrieved it can be reset. To do this go to the login page and click I've forgotten my password. Follow the instructions and you should be back online in no time.
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I registered but cannot log in!
First check that you are entering the correct username and password. You should have received an email showing you your login details (please keep this email safe). If you haven't received an email and still can't log in, please email us using the Contact Us page and we will respond to you as soon as we can.
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I registered in the past but cannot log in anymore!
The most likely reasons for this are: you entered an incorrect username or password (check the email you were sent when you first registered) or the administrator has deleted your account for some reason. If it is the latter then something must have happened in your account that caused this response. Please email traveleye from the Contact Us link on the homepage to enquire further.
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How do I change my account preferences and settings?
All your settings (if you have a 'My Travel Eye' page) are stored in the database. To change settings/preferences, log into your 'My Travel Eye' page and click the 'Edit Profile' link.
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Can I remove the flag image below my username?
Unfortunately, the flag image is fixed and represents what country you last logged in from. In some cases where the IP address is routed through a proxy, a flag may not appear or an unknown flag symbol may appear. The purpose of the flags is for users to see where the various members of the traveleye are from.
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I have a small image below the flag, what is this and how can it be changed?
The small image you are referring to is a 'rank'. This symbolises your loyalty and contributions to the traveleye community. Ranks are improved by writing travel reviews and uploading travel photos to the public galleries.
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I have received a spamming or abusive email from someone on traveleye!
We are sorry to hear that. The email form feature of this board includes safeguards to try to track users who send such posts. You should email traveleye using the Contact Us link on the homepoage of the website (www.traveleye.com), with a full copy of the email you received and it is very important that this includes the headers (header list details of the user that sent the email). We can then take action.
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| Miscellaneous |
What are Administrators?
Administrators are people assigned the highest level of control over the entire traveleye community. These people can control all facets of the traveleye community operation which include setting permissions, banning users, creating usergroups or moderators, etc. They also have full moderator capabilities in all the sections of the website. Administrators are members of traveleye.com staff.
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What are Moderators?
Moderators are individuals (or groups of individuals) whose job it is to look after the running of the travel reviews section and Travel Guide Library from day to day. They have the power to edit or delete posts and lock, unlock, move, delete and split sections in the areas they moderate. Generally moderators are there to prevent people going off-topic or posting abusive or offensive material. Moderators are generally traveleye community members who have proved very loyal and contributed greatly to the development of the community.
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What are Usergroups?
Usergroups are a way in which board administrators can group users. Each user can belong to several groups (this differs from most other websites) and each group can be assigned individual access rights. This makes it easy for administrators to set up several users as moderators of a forum, or to give them access to a private forum, etc.
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How do I join a Usergroup?
To join a usergroup click the usergroup link on the page header (dependent on template design) and you can then view all usergroups. Not all groups are open access -- some are closed and some may even have hidden memberships. If the board is open then you can request to join it by clicking the appropriate button. The user group moderator will need to approve your request; they may ask why you want to join the group. Please do not pester a group moderator if they turn your request down -- they will have their reasons.
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How do I become a Usergroup Moderator?
Usergroups are initially created by the board administrator who also assigns a board moderator. If you are interested in creating a usergroup then your first point of contact should be the administrator, so try dropping them a private message.
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